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Resolve problems, permanently

Update problem in ProSolvr and see them as comments in Jira

Changes made to the ProSolvr problem fishbone linked to a Jira issue are automatically added as comments.

  • Rename some causes in the fishbone in ProSolvr problem: Here we have renamed Category 1 and two of its sub-causes.
  • renaming a cause in fishbone map in ProSolvr renaming a cause in fishbone map in ProSolvr
  • Jira issue shows the operation details in comments
  • ProSolvr fishbone updates in Jira
  • After renaming all the categories and their sub-causes one by one the fishbone takes the following shape. Two new causes are also added under the parent cause Methods and Environment respectively.
  • ProSolvr fishbone rename causes gets updated in Jira ProSolvr fishbone triggers notifications in Jira

  • Add a Note to the cause Man power
  • Add a note to the cause
  • Click on the ticket that shows your issue
  • ProSolvr Jira issue
  • Details of the note addition operation can be found in the associated Jira issue
  • Details of the note addition operation can be found in the associated Jira issue

  • Add an Attachment to a cause in the fishbone for the ProSolvr problem
  • Add an attachment in ProSolvr Added an attachment in ProSolvr app
  • Click on the ticket that shows your issue
  • ProSolvr Jira issue
  • The Attachment operation details are reflected in the Jira issue as comments, and the attached file will also be uploaded to the Jira issue:
  • Notifications in Jira

  • Add and pin a Clue to a cause in the ProSolvr problem fishbone
  • Pin a Clue in ProSolvr Open Pin a Clue form in ProSolvr
  • Clue gets pinned to the cause Power Iterrupted cause in the Proslvr fishbone
  • Clue gets pinned to the cause Equipment failures cause in the Proslvr fishbone
  • Pin clue operation details also gets reflected in the associated Jira issue
  • Pin clue operation details also gets reflected in the associated Jira issue

  • Add an Action to a cause in the fishbone of ProSolvr problem
  • Add an Action to a cause in the  fishbone of ProSolvr problem Added an Action
  • The Action details get added to the associated Jira issue
  • The Action details get added to the associated Jira issue

  • Set the Status of a cause in the fishbone of ProSolvr problem: Here the status of the sub-cause Power Interrupted is set to Maybe a cause
  • Here the status of the sub-cause Equipment failure is set to Maybe a cause cause status fishbone
  • The Status setting operation details are reflected in the Jira issue as comments, and the latest snapshot is uploaded to the Jira issue. The branch with the parent - cause Power Interrupted turns orange.
  • The Status setting operation details are reflected in the Jira issue as comments, and the latest snapshot is uploaded to the Jira issue. The branch with the parent - cause Machine  turns orange.
  • Latest fishbone image of the issue in Jira after setting the Status.
  • Latest fishbone image of the issue in Jira after setting the status.