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Resolve problems, permanently

Problem Resolution Life Cycle

Add a Clues/Symptoms

  • Click on the + on top of the Clues list on the right in the Fishbone or Clue Board screen.
  • Click on the + next to Symptoms in the Symptoms screen.

  • Click on three vertical ellipsis next to the clue in the Clues list on the right in the Fishbone or Clue Board screen and choose Unmark Clue from the drop down list. The Clue should disappear from the Clues list
  • Identify the Component and Anomaly category of the clue. Click on the relevant cell in the Symptoms table in the Symptoms screen to drill down to the clue. Click on the yellow light bulb icon next to the clue in the drill down. The bulb is lit when it is a clue. The click turns the bulb blue (unlit) and changes the clue to a symptom (Unmark). To change a Symptom back to a Clue (Mark), click on the light bulb that is unlit. It toggles back to a lit status (Re-mark).

  • Click on three vertical ellipsis next to the clue in the Clues list on the right in the Fishbone or Clue Board screen and choose Edit Clue from the drop down list.
  • Drill down to the clue in the Symptoms table in the Symptoms screen and click on the edit icon next to it.

  • Click on the three vertical ellipsis next to the clue in the Clues list on the right in Fishbone or Clue Board screen and choose Delete Clue from the drop down list.
  • Drill down to the clue in the Symptoms table in the Symptoms screen and click on the X (delete) icon next to it.

  • Only the symptoms that are marked as Clues are displayed on this list. Every symptom that you add is marked as a clue by default. You can Unmark it to change it to a symptom.

  • The default time zone set in the Configure App screen is UTC (Coordinated Universal time). You can change this default time zone in the Configure System, Set System Time Zone section. Alternatively, you can change this default time zone each individual clue. Backspace the Timezone field in the Add/Edit Clue screen. This gives you a drop down list of time zones to choose from.

  • Click on three vertical dots next to the clue in the Clues list on the right in the Fishbone or Clue Board screen and choose Notes or Attachments from the drop down list.
  • Drill down to the clue in the Symptoms table in the Symptoms screen and click on the Notes or the Attachments icon next to it.